Cancellation and refund terms and conditions

Voluntary cancellation 
Should you decide to cancel your registration, the following refunds will apply from the date of receipt of notification: 

• On or before Friday 7 July 2023: 100% refund less an administration fee of $110 including GST  
• On or before Tuesday 8 August 2023: 75% refund less an administration fee of $110 including GST   
• On or before Friday 8 September 2023: 50% refund less an administration fee of $110 including GST  
• After Friday 8 September 2023: No refund available

Refunds will be returned by the same payment method as the original receipt of funds. 

No refund will be made after Friday 8 September 2023. However, an alternative delegate name may be provided by email and the booking and funds will be allocated accordingly. 

Please note no refund or discount will be made if a function or event inclusive within the registration fee is not taken up, or if you subsequently cancel your participation in that function or event. 

Optional social program tickets may be cancelled on or before Friday 8 September 2023 and will be refunded in full by the same payment method as the original receipt of funds. After Friday 8 September 2023 no refunds will be made, however an alternative delegate name may be provided by email and the booking and funds will be allocated accordingly.

If accommodation has been secured through the Convention website, please refer to the individual cancellation terms and conditions for each individual hotel. 

In the case of extenuating circumstances, a refund outside of these terms and conditions may be considered by and at the discretion of the National Insurance Brokers Association upon application.

If the Convention converts to a hybrid format in-person to virtual or virtual to in-person registrations, refunds may be permitted and will be processed on a case-by-case basis following application to the Convention office.

Convention cancellation or postponement 
The National Insurance Brokers Association may cancel or postpone the Convention due to circumstances beyond its reasonable control, including but not limited to Acts of God, terrorism, war, strikes or industrial action, fire, explosion, inevitable accident, breakdown of property, changes in law, or pandemics or global health crises. Due to the nature of the event, it may be reasonable to postpone the event to a later year and/or to change the location for the Convention. 

In the event the Convention is not able to proceed as planned, and is moved to a virtual format, your registration will be transferred to a virtual registration. If you choose not to attend the virtual Convention, the National Insurance Brokers Association will not be required to refund any part of the Convention registration fee.

In the event of postponement of the Convention, if, when requested, you advise that you are willing to attend the rescheduled Convention, the National Insurance Brokers Association will transfer the registration and guarantee the same conditions and equivalent registration entitlements (subject to reasonable modification and availability) at the rescheduled event. If, at a later date, you then choose not to attend the rescheduled Convention, the National Insurance Brokers Association will not be required to refund any part of the Convention registration fee. 

In the event of a full cancellation of the Convention by the National Insurance Brokers Association, you will be entitled to a full refund of the amount of the Convention registration fee received.

The maximum liability of the National Insurance Brokers Association under these Terms and Conditions is limited to a refund of the Convention registration fee with no additional liability for travel costs, hotel costs, or any other associated costs.

COVID-19 compliance
All participants at the Convention will be required to comply with the COVID-19 Safety Guidelines and protocols in place with the venues and the Convention which will be aligned and compliant with all relevant Government health advice at that time. By registering for this event, the National Insurance Brokers Association reserve the right to provide your contact details to authorities for the purposes of contact tracing and any other relevant Government requirements.

Details of the protocols and requirements will be available on the website and all registrants will be bound by these requirements. 

Delegate cancellation – medical
The health and safety of Convention attendees is our highest priority. The National Insurance Brokers Association are mindful of the health risks posed by COVID-19, and the importance of following official medical advice with respect to social distancing, practising good hygiene and staying at home when unwell. The National Insurance Brokers Association request that any delegate who is feeling unwell or has cold or flu like symptoms, or who may have been in contact with someone with COVID-19, not attend the Convention.

If, on medical grounds, you are unable to attend the Convention, you must cancel your in-person attendance in writing by email to nibaconvention@wsm.com.au. A full refund may be provided at the discretion of the National Insurance Brokers Association; however, you may be asked to provide additional details.

Insurance
Delegates are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee, the National Insurance Brokers Association and the Convention Office accept no responsibility for any loss in this regard.

Tax
All Convention registration fees and additional ticket rates are quoted in Australian Dollars and are quoted ex GST and charged inclusive of GST.

Disclaimer
By registering for the Convention, you acknowledge and consent that during your attendance at the 2023 NIBA Convention your image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of the Convention, which may be distributed or published at the discretion of the NIBA. If you do not wish to be recorded, you are required to formally advise the NIBA 2023 Convention Office.

Privacy Policy
If you interact with WALDRONSMITH Management as a client, member or conference participant, personal information about you will be held for the primary purpose of supplying you with information related to membership, conferences and events. We gather and process your personal information in accordance with our privacy statement, in compliance with the Australian Privacy Act and European General Data Protection Regulation (GDPR). We comply with these legislations and are committed to protecting the right of the individual to the privacy of their information. By registering for this event NIBA and WALDRONSMITH Management reserves the right to provide your contact details to Authorities for the purposes of contact tracing and any relevant Government requirements. Click here for further information on the privacy statement.